What happens if I have faulty dice...?
9 months ago
– Wed, Jul 19, 2023 at 10:35:04 AM
If you have faulty dice, please complete this Google form to report any dice that need replacing. This is better than emailing, as we are sharing this drive directly with our manufacturing partners. Once you have completed the form, all your information is automatically saved.
A few things we'd like to address:
1) If your dice or sets of dice are faulty, and you have submitted a Google Form, they will be replaced when fulfillment is complete to all backers.
2) The placement of the agate stone, in the centre of the dice comes with an expected 1mm movement tolerance. If your dice are more than 1mm off, they are considered faulty dice and will be replaced.
3) The orientation of the eye (angle of the iris) is done by hand placing the agate into a grip. This has a tolerance of ½ mm and so any eyes that are clearly off are considered faulty dice and will be replaced.
4) The resin is cured by vacuum rather than by vibration. In order to allow us to use this process we upgraded the quality of the resin. Vacuum curing should definitely not result in yellow resin. If you have any 'yellow' dice, we will need to see them. In this case, please email on [email protected] and we will send you a return label.
5) The colour of the dice will always be a subject for debate. As has been covered in many updates, we had to balance resin colour and clarity of the iris. The black dice were darkened on request. This was achieved by adding a smokey affect, rather than darkening the tint with a flat colour. This was done entirely on purpose.
6) If you get sent the wrong set of dice, please also complete the Google form. Link above and below
7) Seemingly not all of you are receiving your tracking numbers, this is on the 3PL who we are still trying to get statistics from. We will update you all with who has been send what, as soon as we can. Anyone in the Americas, the boat is still on the water and the link to track it is here
Google form to report any dice that need replacing
Thanks for all the dice pics, in the event that an eye is off centre, please complete the short Google form below
10 months ago
– Fri, Jul 14, 2023 at 02:53:00 PM
We are happy to see on here / Facebook / by email that a lot of you are happy with your dice. Any that are off centre, please complete the form below (click hyperlink) so we can keep track of who you are and which dice are unsatisfactory.
Google form to report any dice that need replacing
Those of you who haven't had your dice yet, please wait to get them as there should only be a small fraction that are off centre.
Just to reiterate from previous posts: the agates are all individual as they are natural stone and are hand placed into the grip, so resin can be poured. QC is never 100% and we made 250,000 dice, so it's impossible for someone to check each one.
Colour amendments were covered in several updates ranging from update 22, to update 29. Update 26 shows photos of all the final colours for the green, blue and black (Oct 22).
I have been chasing all week on stats from the 3PL on where they are at, regarding who's been sent their parcel & when, to no avail but as soon as I have some answers, I will let you all know.
Thanks everyone, have a great weekend
Jo
and the Spidermind Games Team
The container is on the water heading towards the USA, making a couple of stops en route...
10 months ago
– Mon, Jul 10, 2023 at 10:12:20 AM
Hello backers, we received an update over the weekend and here is the link to COSCO VIETNAM, the boat that the Dragon Eye Dice are on (...and the crowd goes wild)
Please see below photos of the 40' container getting packed and leaving the factory. The estimated arrival date for the container is July 30th. With LTL trucking to CRWN Studios, our fulfillment partners in Oregon, arrival should be during the first week of August.
We will be keeping an eye on the same link and we will let you know when everything arrives into CRWN and give you estimates of final mile fulfillment to your houses.
Once again, if you live in the Canada / Mexico / USA and have moved, please head into Backer Kit to change your address or email us on [email protected] with your new address.
*the boat is stopping before it heads across the pacific, this is normal
Outside North America: Canada / Mexico / USA? You have until tomorrow night to update your address!!
10 months ago
– Tue, Jul 04, 2023 at 09:56:42 AM
As some of you would have seen already, we have pinged out a reminder to update your address on Backer Kit. A lot of you have emailed, so thank you for that but even if you have emailed us about your address change, it is worth checking on Backer Kit that your email address is correct. You will all be receiving tracking numbers to whichever email address is on there. We have been told by the 3PL that fulfillment will begin this week.
*We have not been given any specifics as to what territories will be shipped in what order, so please be patient and wait for your tracking link, and then follow that as a guideline to delivery times.
Please log in today or tomorrow to do this as after that, all addresses will be locked.
Mexico / Canada / USA
We committed to make a finite amount of dice to match the orders, allowing us spares to sell obviously, BUT it is imperative that we get the quantities right. Therefore, the boat will leave as soon as everyone at the 3PL is confident that the correct dice are in the correct fulfillment ‘pile’. A boat has been chosen and it is stating a 20-25 days arrival time to Oregon, but we are reluctant to give the name until it has set sail.
THIS EMAIL IS NOT APPLICABLE TO ANYONE IN THE AMERICAS AT THIS STAGE, YOU WILL GET THIS ADDRESS REMINDER WHEN THE DICE HAVE LANDED IN THE USA
Anyone in the US, please check your Backer Kit profile or email on [email protected] if you need to change anything.
We will update again when we have more information from the 3PL.
Jon & Oliver
and the Spidermind Games Team
We know it's been awhile...
11 months ago
– Thu, Jun 15, 2023 at 10:07:42 AM
Hi guys,
I know it’s been nearly two weeks since the last update (on Facebook) and AGES since the last update on Kickstarter / our blog, BUT we do have some information now about what has caused the friggin’ hold up…
At our request, the manufacturers have been scurrying around trying to find a service that can fulfil from Asia to the Rest of the World, to ensure that anyone outside of the Americas gets their dice, roughly at the same time as everyone in the Americas… we need to do this for 2 reasons; 1) to get your dice to you as quickly as possible and 2) to be able to finally launch new initiatives, dice & other items. This delay has not only irritated you, but it has put us on hold.
The container that is soon to be bound for Oregon, was packed with ALL the dice, as the plan was the fulfil everything from Oregon. Since this new idea of splitting the fulfillment came to fruition, this has meant that the whole container needed unpacking and all the SKUs re-sorted to ensure that the correct items go to and from the correct locations.
The work is near completion and here is a picture of some of the boxes to show that the dice exist.
I will post another update as soon as the name of the boat has been revealed. We are searching for the fastest boat option to cut the month down to a couple of weeks, perhaps 3.
If you need anything or are moving in the next 6 weeks to 2 months, please email me ALL THE DETAILS on [email protected]. Emails get replied to in a matter of a day or so, chat on Facebook & Kickstarter easily gets lost.
THANK YOU, more soon
Jo
and the Spidermind Games team
